Privacy policy

Last updated: [3/11/26]

Suwanee Frame and Art operates this store and website, including all related information, content, features, tools, products, services, classes, workshops, events, and retail operations (collectively, the “Services”). Suwanee Frame and Art is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, register for a class or workshop, visit our retail location, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.

  • Account information including your username, password, preferences, saved items, and settings.

  • Transaction information including the items you view, place in your cart, add to a wishlist, purchase, return, exchange, cancel, or inquire about, and your order history.

  • Communications with us including information you include in customer support inquiries, emails, messages, appointment requests, or other communications.

  • Device information including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

  • Custom framing and project information including artwork details, framing preferences, dimensions, order specifications, pickup or delivery instructions, and photos, files, or other materials you submit to us in connection with a framing inquiry or order.

  • Class, workshop, and event information including registration details, attendance information, participant information, and, where applicable, parent or guardian contact information for minor participants, emergency contact information, and consent or waiver information you choose to provide.

  • Retail store and in-person transaction information including information collected when you visit our physical location, place a custom framing order, make a retail purchase, register for a class or workshop, or otherwise interact with us offline.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, register for a class or workshop, request custom framing services, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.

  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

  • In person at our retail location, including when you make a purchase, place a framing order, sign up for a class or workshop, or otherwise communicate with us offline.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items you are interested in, send notifications related to your account or orders, process purchases, returns, exchanges, cancellations, or other transactions, create and maintain your account, arrange for shipping or pickup, and create a more customized shopping experience.

We also use personal information to administer our business-specific services, including:

  • managing custom framing inquiries, consultations, and orders;

  • communicating with you about framing specifications, completion, pickup, storage, shipping, or delivery;

  • registering you for classes, workshops, and events;

  • sending reminders, confirmations, schedule changes, cancellation notices, and follow-up communications related to classes, workshops, and events;

  • managing gallery sales, special orders, commissions, and in-store transactions; and

  • improving our products, services, store operations, website, and customer experience.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services on the Services or on other websites, including based on items you previously purchased or added to your cart and other activity on the Services. Shopify provides customer privacy settings and opt-out tools for certain advertising-related data uses, and if you use those features in your store they should stay aligned with this policy.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.

If you choose to register for an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access details with anyone else.

Communicating with You

We use your personal information to provide customer support, respond to your questions, communicate about orders, framing projects, classes, workshops, scheduling, and related services, and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in litigation or other adversarial proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

  • With Shopify and with vendors and service providers who perform services on our behalf, such as website hosting, payment processing, point-of-sale services, shipping and fulfillment, cloud storage, data analytics, customer communications, scheduling or registration tools, and customer support. Shopify’s help materials note that privacy settings, policies, cookie banners, and opt-out pages should reflect the merchant’s actual practices.

  • With business and marketing partners to provide marketing services and advertise to you. For example, we may use Shopify features that support personalized advertising based on your activity on our store and, depending on your settings and applicable law, across merchants and websites. Shopify documents that some enhanced features may rely on Shopify Network Intelligence, and that merchants should review the related privacy requirements if that setting is enabled.

  • When you direct, request, or consent to disclosure, such as when you ask us to ship products, use a social media widget, or interact with third-party platforms.

  • With our affiliates or otherwise within our corporate group, if applicable.

  • In connection with a business transaction such as a merger, sale, financing, bankruptcy, or acquisition.

  • To comply with legal obligations, respond to lawful requests, enforce our policies, or protect or defend the Services, our rights, and the rights of our customers or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services.

In addition, to help protect, grow, and improve our business, we may use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. In those circumstances, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. Shopify states that merchants should review whether Shopify Network Intelligence and related settings are enabled and include any required disclosures in the merchant privacy policy.

To learn more about how Shopify uses your personal information and any rights you may have with respect to information processed by Shopify, you can review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies and Similar Technologies

We and our partners may use cookies, pixels, SDKs, tags, and similar technologies to operate our website, remember your preferences, maintain your cart and account session, understand how visitors use the Services, improve performance, and support analytics and advertising.

Depending on where you live, you may be presented with a cookie banner or related choices. Shopify provides tools for merchants to configure cookie banners, privacy policies, and data-sharing opt-out pages in the Shopify admin.

You can also manage certain cookie settings through your browser. Disabling cookies may affect the functionality of the Services.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them.

Children’s Data

The Services are not intended for children to independently create accounts or make purchases. However, minors may participate in classes, workshops, or events with the involvement and consent of a parent or legal guardian.

In those situations, we may collect limited personal information relating to the minor and the parent or guardian as necessary to administer the class, workshop, or event, including registration and emergency contact information.

If you are the parent or guardian of a child who has provided personal information in a way that you believe is inconsistent with applicable law, you may contact us using the details below to request deletion or review of that information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined under applicable law, the personal information of individuals under 16 years of age.

Event Photography and Media

If you attend our classes, workshops, gallery events, or other activities, we may capture photographs, video, or audio recordings in connection with those events. Use of those materials is governed by our Terms of Service, event terms, consent forms, or other notices that may apply to the event or activity.

Security and Retention of Your Information

We use reasonable measures designed to protect your personal information, but no security measures are perfect or impenetrable, and we cannot guarantee perfect security. Any information you send to us may not be secure while in transit, so please avoid using insecure channels to send sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, enforce our agreements, maintain transaction records, or support our legitimate business operations.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

  • Right to Access / Know: You may have the right to request access to personal information that we hold about you.

  • Right to Delete: You may have the right to request that we delete personal information we maintain about you.

  • Right to Correct: You may have the right to request that we correct inaccurate personal information we maintain about you.

  • Right of Portability: You may have the right to receive a copy of certain personal information and request that we transfer it to a third party in certain circumstances.

  • Right to Opt Out of Sale, Sharing, or Targeted Advertising: Depending on where you reside, you may have the right to opt out of certain disclosures or processing for targeted advertising. Shopify provides merchant tools for a data-sharing opt-out page and recognizes Global Privacy Control in certain circumstances.

  • Managing Communication Preferences: You may opt out of promotional emails at any time by using the unsubscribe link in our emails. Even if you opt out of marketing communications, we may still send you transactional or service-related messages.

You may exercise your rights where indicated on the Services or by contacting us using the contact details below. We may need to verify your identity before processing your request. If permitted by applicable law, you may also designate an authorized agent to make certain requests on your behalf.

For information about how Shopify handles personal information it controls directly, including certain enhanced features and privacy requests, you can also consult Shopify’s privacy resources and privacy portal.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

Please note that we, Shopify, and certain service providers may transfer, store, and process your personal information outside the country, state, or province where you live. Shopify’s merchant guidance explains that data may be processed internationally and refers merchants and consumers to Shopify’s privacy materials and data transfer mechanisms where applicable.

If your personal information is transferred out of the European Economic Area or the United Kingdom, recognized transfer mechanisms may be used where required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Because Shopify’s privacy settings and automated policy tools can update based on certain admin settings, including changes related to Shopify Network Intelligence, it is important that this policy remain aligned with your current Shopify configuration and actual data practices.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us at:

Suwanee Frame and Art
Email: hello@suwaneeframe.com
Mailing Address: 340 Town Center Ave, Suite A-6 Suwanee, GA 30024
Phone: 470-789-2633